![]() Make sure your router, modem or gateway is set to multicast (check the owner's manual for instructions).īandwidth and connectivity within your home Wi-Fi network may affect Chromecast performance. Make sure your device is connected to the same wireless network as your Chromecast.Ĥ. Make sure you are using the latest version of Google Chrome.ģ. Make sure you have the most current version of your mobile device's OS and the most current version of the RealTimes app.Ģ. Do you have any other solutions I can try?ġ. However, portrait-mode videos will appear right-side up only if the home button was on the bottom at the time they were recorded. We've released updated builds for iOS and Android, which fixed the issue of videos taken in portrait mode casting sideways. Can I rotate videos? I took some in portrait mode and they are casting upside-down. If your videos are in a different format, or if the video bitrate is higher than 14 mbps, they will need to be uploaded to the Cloud first so we can convert them to a supported format for casting. Why am I being asked to upload videos to the Cloud before casting-can't I just cast them straight from my phone, tablet, or PC?Ĭhromecast supports the formats listed here: To resolve this issue, power-cycle your Chromecast by following the steps in the above solution. ![]() The Chromecast device can get into a situation where it is not receiving data. ![]() Chromecast says it’s connected in RealTimes, but I can’t stream to Chromecast-why not? When I try to cast a video, it just looks like it's loading and doesn't go anywhere-what can I do? The solution is to upload the video to your RealCloud and then cast it from your Cloud Library. Most likely, this issue is the result of either the audio or video format not being compatible with Chromecast. If Google extends Chromecast to support Windows apps, we’ll definitely look into it! Why do I only get audio, but no video, when casting the video? You can cast from your PC using our website ( ), as well as from most smartphones and tablets. Where's the Chromecast option in the PC desktop player?Ĭhromecast does not support native Windows applications, so it is not available in the desktop RealPlayer application. Unplug the USB cable or power cable (depending on how the device is powered up).ģ. Remove the Chromecast device from the HDMI slot.Ģ. If you have the app or extension installed, and you are signed in, but you still can't cast videos, power-cycle your Chromecast by following these steps:ġ. If you're trying to cast a video from your Cloud Library, make sure you are signed into the RealTimes app on your device. (Chromecast does not support native Windows software, so it is not available in the desktop RealPlayer application.) When you want to stop streaming your desktop, just click the cast icon next to the address bar and click Stop.Why can't I cast any videos, including the RealTimes welcome videos?įirst, make sure you have the Chromecast app installed on your phone or tablet if you are using a PC or laptop, you'll need to install the Chromecast extension through your Chrome web browser, and open in Chrome when you want to cast videos. ![]() If you have multiple monitors, you can pick which desktop to share on this screen. Click the down arrow next to “Cast to” to configure the source.Ĭlick the name of the Chromecast device you want to stream to.įinally, click Share. First, we need to configure it to cast the entire desktop. This will bring up the casting menu where you select what you want to cast and to where. Once installed, bring up the browser menu by clicking on the three dots on far right of the address bar. You can download the latest version of Chrome by clicking here. Starting with Chrome version 51 (released in May of 2016) Google built “casting” directly into the browser. To get started, you no longer need to download the Google Cast browser extension for Chrome. The only requirement is you must be on the same network as your Chromecast device and using a recent version of the Chrome browser. This can be very useful when presenting from your laptop or if you just want to watch something on a big screen that is only on your PC. If you own a Google Chromecast streaming device, you can easily share a browser tab in Chrome browser or even your entire desktop.
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